FAQ
Q: How much is shipping? A: We offer free shipping on all orders over $50 to the US. Orders under $50 ship at a flat rate.
Q: How long does shipping take? A: All orders are processed and shipped within 1 to 3 business days. US orders typically deliver within 3 to 7 days after shipping.
Q: Where is my order? A: Email us at support@nevabeauty.com with your full name, mailing address, and order confirmation number and we will look into it right away.
Q: What is my tracking number? A: Your tracking number is sent to you via email and will be available 2 to 3 days after your order is placed. If you haven't received it within 5 days of placing your order please reach out to us at support@nevabeauty.com.
Q: I lost my tracking number. What can I do? A: Simply contact us at support@nevabeauty.com with your full name and mailing address and we will resend your confirmation details.
Q: How can I make changes to my order? A: Contact us within 12 hours of placing your order at support@nevabeauty.com. We can update your delivery details, name, email, and phone number.
Q: How can I cancel my order? A: You must contact us within 12 hours of placing your order. We cannot cancel orders that have already been shipped.
Q: Something is wrong with my order. Who do I contact? A: Let us know right away! Describe the issue and send any available photos to support@nevabeauty.com and we will make it right.
Still have questions? Contact us at support@nevabeauty.com and we will get back to you within 24 hours.